Most of us are going to put our contact information at the top of our resume without giving the information much thought. We know our name, address, phone number, and email address, so there isn’t much to think about. Unfortunately, some of us unwittingly include or exclude information that may put us at a disadvantage.

Once we head our page, many of us plunge into the details of work history without outlining or strategizing first. This, too, may put at a disadvantage.

The ideas below may strengthen your resume, before you even start discussing your background!

Start Your Resume as you Would Start Any Other Writing Assignment.

Job-seekers we work with often have difficulty composing their own resumes because they get bogged down in the details. They get stuck trying to figure out how to summarize their work experience, describe a specific job, or include education before they have created the overall structure of their resume.

You are less likely to get stuck if you build your resume from an outline the way we were taught to do any writing assignment back in high school or college English classes. Head your paper, put down your major headings, then start filling in information under each heading the way most of us were taught to write in school—and ignored.

We’ve used this approach to write thousands of resumes. It works.

Head Your Paper with Contact Information.

The first thing we were taught when we did a writing assignment for school was to head our paper. Do the same thing for your resume. We should head our resume page with our name, address, telephone number, email address, and sometimes Web addresses.


Start by putting your name on the top of the page in the center, using a large font size, as it done in one of our examples. This is not an issue for most of us, but I’ve found job-seekers hit a snag here occasionally.

Use the name on your photo ID to avoid issues at interview. Nicknames, screen names, or other kinds of “handles” should be avoided. In my view, though, it is permissible to show the version of your name you use at work in quotes. For example, “Robert ‘Bob’ Jones” would be okay.

A young woman in one of our resume classes several years ago encountered a problem because she commonly spelled her last name one letter differently than the name on her photo ID. Her potential employer used this as a reason to deny her entry for an interview because, she was told, he could not verify her identity.


Occasionally, issues arise related a job-seeker’s address. We may call more than one place “home,” or we have a street address we would prefer not to share. Some job-seekers prefer not to share their apartment number or zip code. Others would rather not list an address at all.

It is wise, in general, to place your full local address on the resume. Employers expect to see addresses on resumes, and their software is programmed to look for addresses. So, ATS systems may not pass along a resume with no address to the hiring manager. Even worse, the on-line application interface probably won’t let you post your resume at all unless you provide an address.

Some job-seekers feel they should not share their zip codes. They fear employers “redline” certain zip codes because they cover lower income or high-crime areas, or perhaps house a high percentage of ex-offenders.

There is little point in trying to hide your zip code. We can, put an address into Google or the USPS Web site, and get a zip code, ATS systems can easily reject resumes without zip codes, or simply fill in the zip code.

Apartment numbers are another matter. Chances are, ATS systems you have to use will accept an address without an apartment number, because apartment living is uncommon in some parts of the country. So, it isn’t a problem if you want to keep your apartment number a deep, dark secret. You probably won’t miss any job search correspondence because it is being sent electronically, anyway.

Telephone Number

It is essential, on the other hand, to include a telephone number where you can be reached or where you reliably receive messages. Potential employers will probably call, rather than email, you because they want to hear your voice and manner of speaking. This will be their first clue whether or not you are a match for the job.

First, make sure the phone number you put on the resume works. If you get a new cell phone with a different phone number, remember to change the number on your resume.

Next, make sure the voice-mail message on the phone number is professional. Do not play music in the background because you do not know the potential employer’s musical taste. Suppose you enjoy classical music but the employer’s representative does not. He or she may hang up the phone without leaving a message. You’ll never know why you were screened out, and may not even know the employer called you.

Avoid having children’s voices on your outgoing message for a similar reason. A TV magazine show spoke with a former HR person that was directed to recruit only ‘kid free” employees. She put photos of children on her desk—they were not hers—to elicit information about applicants’ children. In other words, a potential employer may (illegally) screen you out based on a sweet outgoing message your niece made for you, but you’ll never know the manager called.

Some job-seekers want to put multiple telephone numbers on their resumes, but this can also be counterproductive. Employers are not going to chase you from one phone number to another. Pick one number you check frequently, and that works reliably.

Email Addresses

It is now essential to put an email address on your resume. You won’t be able to complete any online applications without an email address, because virtually all of them use your email as part of the logon or validation process. Smaller or less sophisticated employers, such as non-profit organizations and some public agencies, may only accept resumes via email.

The employer’s computer won’t care what you use for an email address, but some hiring managers will take exception to certain addresses. Avoid using “fun” email addresses such as “”  Instead, use some version of your name. An address such as (not my real email address), where 19114 is my zip code, should work. I would not use or because those give away my age—you don’t have to be a cryptanalyst to recognize the numbers represent my birthday.

Many employment specialists, coaches, and employment program directors have also expressed concern to me about what email domains job-seekers choose. Gmail seems to be the most widely accepted service right now. Some believe that using an AOL email address suggests that we are older because AOL was popular in the late 1990s.

Yahoo email addresses present another problem. Certain servers, I’ve found, reject email from Yahoo for technical reasons. Employment specialists and coaches have also told me that Yahoo may signify a lack of seriousness to employers. Yahoo! Email addresses, on the other hand, are easy to create, and easy to use.

Use a Gmail account for your job search, if possible. Next week, another domain may be popular, though.


Web Addresses

Some of us have LinkedIn profiles, or some other e-portfolio Web site that offer additional information to potential employers. Again, make sure the address, and the site content, are appropriate for your job target. Don’t put your site for jigsaw puzzle enthusiasts on your resume, for example, unless you are applying to work at a board came company. Use a shortened “vanity” LinkedIn address, or a “Tiny URL” for your link, to keep it short.

Build an Outline for Your Resume.

We’re ready to start filling the page, but we’re not going to plunge in and fill the page from top-to-bottom with details. Instead, we’ll build an outline the way we were taught to outline an essay or paper in English class.

Outlining was a lot of work when many of us were in school. We had to write our major headings on one page, then fill in our minor topic headings on another. Often we had to use yet a third page to fill in our topic paragraphs, then start writing the first draft of our paper or essay on a fourth page. Most of us gave up or ran out of time, then wrote our paper from the top down with disappointing results.

Fortunately, outlining became much easier with the advent of word processors. We need only type in our headings, then gradually fill information in under each heading. We can even skip a heading and come back to it later.

Let’s start our resume, then, by typing the main headings from our example, or similar headings, on our page. I often use:

  • Profile
  • Professional Experience, or Career Progression
  • Certificates and Licenses,
  • Education, and
  • Computer Skills.

Now, We’ll Start Filling in the Details.

Next week, we’ll start filling in the details, starting with the profile section. Please pass along your comments or questions via our Resumes that Shine Facebook

About Frank Grossman

Frank Grossman has extensive experience as a career advisor, resume writer, and workforce development specialist in New York City and Philadelphia. He has helped thousands of candidates create resumes that make them shine. You may contact Frank at or view his Website at for additional information.

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